Refund policy

Last updated: November 6, 2026

Every Nurse Store Co shirt is printed to order after you buy it, and every order is covered by our 30-Day Money-Back Guarantee. If you are not happy with your shirt, tell us within 30 days of delivery and we will make it right.

1. Our 30-Day Money-Back Guarantee

You can ask for a refund of the item price within 30 days of delivery for any reason, including:

  • the size or fit is not right;
  • the color or style is not what you expected; or
  • you changed your mind.

Email support@nursestoreco.com with your order number and a short note about the problem. If you would rather have a different size or color, ask for a replacement instead of a refund and we will send one where available, at no extra cost.

Original shipping charges are refunded only when the problem was our error, as described in section 2.

2. Damaged, defective, or incorrect items

You can ask for a free replacement or a full refund, including original shipping charges, within 30 days of delivery if:

  • the item was damaged in transit;
  • the item has a printing or manufacturing defect;
  • you received the wrong product, design, size, or color; or
  • the item is clearly different from what you ordered.

Email support@nursestoreco.com with your order number, a short description of the problem, clear photos of the item, and photos of the packaging if it arrived damaged.

3. What the guarantee does not cover

  • requests made more than 30 days after delivery;
  • a shipping address entered incorrectly at checkout;
  • packages the carrier confirms as delivered (see section 7); or
  • normal wear and tear.

We may decline requests that appear fraudulent or abusive, such as repeated claims or false information. Nothing in this policy limits any rights you have under applicable law.

4. Sending items back

Please contact us before returning anything. Returns sent without our approval cannot be accepted. If we need the item back, we will email you a prepaid return label, so approved returns cost you nothing. In many cases we replace or refund without asking for the item back.

5. Refund timing

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take another 5–10 business days to show the refund.

6. Cancellations

You can cancel within 1 hour of placing your order by emailing support@nursestoreco.com. Once production starts, the order can no longer be cancelled.

7. Packages marked as delivered

If tracking shows your package as delivered but you cannot find it, please check around your delivery location, ask neighbors, and contact the carrier. Packages the carrier confirms as delivered are not eligible for a refund.

8. Shipping address

You are responsible for entering a correct shipping address. Address changes are only possible before production starts.

9. Contact

Nurse Store Co is operated by Oxygen Wear LLC, doing business as Nurse Store Co.
Email: support@nursestoreco.com
Phone: +1 (859) 402-7240
Mailing address: 212 N. 2nd St. STE 100, Richmond, KY 40475, United States

This mailing address is not a return address. Please contact us before sending anything back.