Shipping policy

Last updated: November 5, 2026

This policy explains how Nurse Store Co processes, ships, and tracks orders.

1. Order processing

Every item is printed to order. Please allow 1–3 business days for processing before your order ships. Business days are Monday to Friday, excluding U.S. federal holidays. Processing can take longer during holidays or busy periods; if your order is delayed significantly, we will email you at the address used at checkout.

2. Shipping rates and delivery times

We currently ship within the United States. Rates are shown at checkout before you pay.

Method	Delivery estimate (after processing)	Cost
Standard Shipping	5–8 business days	$8.00, free on orders of $70 or more
Express Shipping	2–3 business days	$15.00

Including processing, most Standard orders arrive within about 6–11 business days and Express orders within about 3–6 business days. Delivery estimates come from the carrier and are not guaranteed.

3. Tracking

When your order ships, we email a shipping confirmation with tracking. Tracking updates can take 24–48 hours to appear after the carrier receives the package.

4. Order changes and cancellations

To change or cancel an order, email support@nursestoreco.com as soon as possible. Orders can be cancelled within 1 hour of purchase; once processing starts, we may not be able to change or cancel them. Approved refunds follow our Refund Policy.

5. Address changes

Please check your shipping address before completing checkout. If it needs to change, contact us right away. We can only update an address before the order enters production.

6. Lost, delayed, or damaged packages

If your package is lost, stuck in transit, or arrives damaged, email support@nursestoreco.com with your order number. For damaged items, please include photos of the item and the packaging so we can send a replacement or refund under our Refund Policy.

7. Contact

Nurse Store Co is operated by Oxygen Wear LLC, doing business as Nurse Store Co.
Email: support@nursestoreco.com
Phone: +1 (859) 402-7240
Mailing address: 212 N. 2nd St. STE 100, Richmond, KY 40475, United States

This mailing address is not a return address. Please contact us before sending anything back.